{"id":674,"date":"2025-08-05T21:08:19","date_gmt":"2025-08-05T21:08:19","guid":{"rendered":"https:\/\/armotto.com\/?p=674"},"modified":"2025-09-11T16:35:37","modified_gmt":"2025-09-11T16:35:37","slug":"the-intersection-of-data-and-empathy-in-modern-support-careers","status":"publish","type":"post","link":"https:\/\/armotto.com\/index.php\/2025\/08\/05\/the-intersection-of-data-and-empathy-in-modern-support-careers\/","title":{"rendered":"The Intersection of Data and Empathy in Modern Support Careers"},"content":{"rendered":"<p>In an era increasingly dominated by algorithms and automation, the landscape of customer support has undergone a profound transformation. Gone are the days when support was merely a cost center, a reactive response to complaints. Today, it stands as a critical differentiator, a brand-building powerhouse, and a strategic touch point for customer loyalty. This evolution [&#8230;]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an era increasingly dominated by algorithms and automation, the landscape of customer support has undergone a profound transformation. Gone are the days when support was merely a cost center, a reactive response to complaints. Today, it stands as a critical differentiator, a brand-building powerhouse, and a strategic touch point for customer loyalty. This evolution&#8230;<\/p>\n","protected":false},"author":1,"featured_media":255,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-big-data"],"_links":{"self":[{"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/posts\/674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/comments?post=674"}],"version-history":[{"count":1,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/posts\/674\/revisions"}],"predecessor-version":[{"id":675,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/posts\/674\/revisions\/675"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/media\/255"}],"wp:attachment":[{"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/media?parent=674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/categories?post=674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/tags?post=674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}