{"id":2543,"date":"2025-12-01T12:04:15","date_gmt":"2025-12-01T13:04:15","guid":{"rendered":"https:\/\/armotto.com\/?p=2543"},"modified":"2025-12-01T15:52:36","modified_gmt":"2025-12-01T15:52:36","slug":"amazon-connect-gets-agentic-ai-boost-as-aws-pushes-to-regain-market-share","status":"publish","type":"post","link":"https:\/\/armotto.com\/index.php\/2025\/12\/01\/amazon-connect-gets-agentic-ai-boost-as-aws-pushes-to-regain-market-share\/","title":{"rendered":"Amazon Connect Gets Agentic AI Boost As AWS Pushes To Regain Market Share"},"content":{"rendered":"<p>AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS re:Invent 2025. Can it beat competitors? <\/p>\n","protected":false},"excerpt":{"rendered":"<p>AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS re:Invent 2025. Can it beat competitors?<\/p>\n","protected":false},"author":1,"featured_media":2545,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-2543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/posts\/2543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/comments?post=2543"}],"version-history":[{"count":1,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/posts\/2543\/revisions"}],"predecessor-version":[{"id":2544,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/posts\/2543\/revisions\/2544"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/media\/2545"}],"wp:attachment":[{"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/media?parent=2543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/categories?post=2543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/armotto.com\/index.php\/wp-json\/wp\/v2\/tags?post=2543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}